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Terms of Service

Order Editing and Cancellation: Once an order is placed, it cannot be edited or canceled because all orders are personalized. If you have any questions or notice mistakes in your order, you can contact the support team at support@artwithline.com.

Refunds and Exchanges: Since the artists start working on your order immediately after it is placed, it is not possible to make a full refund, even if the order hasn’t been produced. If you request a refund, they can offer you a partial refund, deducting $35 (the price of the digital design) from the full refund, as work has already been put into it. Please note that the extra Priority Line fee is not refundable.

New Design Request: If you would like them to draw a new design from a different photo, they will charge you $15 per new photo, as they will start the drawing from scratch.

Order Production: If your order has already been produced, it is not possible to request any type of refund. If your order includes a digital product and it has been delivered to you by email, you cannot request a refund for that digital product.

Delivery Times: They cannot guarantee delivery dates and accept no responsibility for products delivered after the estimated delivery date, except for advising you of known delays. The delivery times listed on the website are only average estimations, and some deliveries may take longer or be delivered much faster.

Email Communication: Ensure that the email address associated with your order is correct and valid because you need to approve your design for them to start the production. If you haven’t received any emails within 7 working days of your purchase, check your spam folder. If you still don’t find any emails or receive a response within 48 working hours, it may be a problem with your email address bouncing back. In this case, contact them using a different email address so they can send you the digital proof.

Revisions: They offer unlimited revisions before shipment.

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        How it Works

        Experience Our Creative Process

        1. Order with Ease: Simply upload your favorite photo and customize options to suit your style.

        2. Sneak Peek and Approval: In just 4-8 business days, receive an email showcasing your personalized design. Approve or ask for revisions – your satisfaction matters!

        3. Crafted Just for You: Once your design is approved by you, our skilled artisans bring it to life through meticulous embroidery. Get ready to be amazed!

        Exceptional Benefits for You

        • Unlimited Revisions: We’re dedicated to achieving your vision. Enjoy unlimited revisions until your artwork is flawless.

        • Personalized Expertise: Our diverse team of talented artists specializes in various categories – dogs, couples, families, babies, and more. Your artwork will be tailored to perfection.

        • Quality Assurance: We only ship your product after your approval. This ensures you receive an item that meets your highest expectations.

        Explore with Confidence

        Unsure about your photo choice? Need guidance? Reach out to our friendly team at support@artwithline.com

        We’re here to help you make the best decision for a truly remarkable artwork that resonates with you.

        Your Vision, Our Artistry – Let’s Create Together!

        Artwithline with Love.